• HELP & SUPPORT

Frequently Asked Questions

If you don’t find the answer to your question, send us an email for technical support (contact our team).

Peptides:

What is the best way to store peptides? +
Lyophilized peptides should be stored at -20°C or -80°C in a sealed container with a desiccant. Protect peptides from light and moisture. Reconstituted peptide solutions should be aliquoted and stored frozen to avoid freeze-thaw cycles.
I can’t find the peptide I want. What should I do? +
We offer custom peptide synthesis for any desired sequence, length, purity, or modification. Please contact our team to request a quote.
What do the numbers in parentheses, e.g. (7-26), mean? +
The numbers indicate the specific amino acid residue sequence corresponding to the parent full-length peptide chain. For example, (7-26) represents a fragment containing amino acid residues 7 through 26 of that peptide sequence.
What is the minimum quantity required for a custom order? +
Our custom peptide synthesis services start at milligram (mg) scale quantities up to multi-gram production batches.
What is the longest peptide sequence you can make? +
Phoenix Pharmaceuticals routinely synthesizes peptides up to 100+ amino acid residues using advanced solid-phase peptide synthesis (SPPS) and ligation techniques.
Can you label my peptide? +
Yes. We offer comprehensive custom labeling including biotin, fluorescent dyes (FITC, FAM, Cy3, Cy5, Rhodamine), stable isotopes (²H, ¹³C, ¹⁵N), and radioactive isotopes (I-125). See Custom Peptide Labeling.
I cannot see the peptide in the vial. Is something wrong? +
No, this is normal. Lyophilized peptides are often present in microgram quantities and form a thin, transparent film on the inside walls or bottom of the vial. Centrifuge the vial before opening and reconstitute with the appropriate buffer.

Peptide Extraction:

Why is peptide extraction important? +
Extraction eliminates large interfering proteins (such as hemoglobin, albumin, and clotting factors) found in biological matrices, reducing assay background noise and concentrating low-abundance circulating peptides for accurate quantification.
What materials are necessary for plasma extraction? +
Plasma extraction typically requires C18 solid-phase extraction (SPE) columns, extraction buffers (e.g., 1% TFA in water and 60% Acetonitrile in 1% TFA), a vacuum manifold, and a centrifugal concentrator.

Samples:

How should plasma/serum samples be stored? +
Plasma and serum samples should be aliquoted immediately after collection and stored at -80°C to preserve peptide stability and prevent enzymatic degradation.
How long can samples be stored for? +
Properly frozen biological samples stored at -80°C are stable for several years. Avoid repeated freeze-thaw cycles to maintain sample integrity.

Enzyme Immunoassay (EIA) Kits:

What is the difference between an EIA and an ELISA kit? +
EIA (Enzyme Immunoassay) and ELISA (Enzyme-Linked Immunosorbent Assay) are both enzyme-based quantification techniques. EIA typically uses competitive binding principles for smaller peptides, while ELISA often utilizes sandwich-assay formats for larger proteins.
What sample types can be used? +
Validated sample types include plasma, serum, tissue homogenates, cell culture supernatant, cerebrospinal fluid (CSF), and urine.
What is the best way to store EIA/ELISA kits? +
Unopened EIA/ELISA kits should be stored at 4°C (2–8°C). Avoid freezing kit reagents unless specified in the manual.
How many samples can be measured with one kit? +
A standard 96-well kit allows for testing up to 40 samples in duplicate alongside standard curve calibration wells.
How much sample volume will I need? +
Standard EIA/ELISA protocols require 50 µL of sample per well (run in duplicate, requiring 100 µL total per sample).
What is the shelf-life of your EIA/ELISA kits? +
Our EIA/ELISA kits typically have a shelf-life of 6 to 12 months when stored properly at 4°C.
Can I run multiple assays per kit? +
Yes, our microtiter plates consist of 12 removable 8-well strips (96 wells total), allowing you to run smaller batch assays at different times.
What are the specs of each kit? +
Complete specification sheets including sensitivity (IC50), cross-reactivity profiles, assay range, and protocol instructions are included with each kit and available online.
When do Fluorescent and Chemiluminescent Kits come into play? +
Fluorescent (FEIA) and Chemiluminescent (CEIA) kits offer enhanced sensitivity and wider dynamic range, ideal for samples with extremely low baseline peptide concentrations.

Antibodies:

Do you raise your own antibodies? +
Yes. All Phoenix antibodies are generated and purified in-house at our laboratory facility in Burlingame, California.
How do you raise your antibodies? +
Antibodies are raised in rabbits by immunizing with synthetic peptide antigens conjugated to carrier proteins (such as KLH or BSA) following strict animal care protocols.
Are your antibodies monoclonal or polyclonal? +
Phoenix specializes in high-affinity polyclonal antibodies raised in rabbits, providing superior sensitivity for peptide recognition.
What is the difference between “Antibodies” and “Purified IgG”? +
“Antibodies” (antiserum) refers to whole crude serum containing total immunoglobulins, while “Purified IgG” has undergone Protein A or antigen affinity column purification to isolate specific IgG antibodies.
What is the best way to store antibodies? +
Store lyophilized antibodies at -20°C. Reconstituted antibodies should be stored in working aliquots at -20°C or -80°C. Avoid repeated freeze-thaw cycles.
Why is the quantity of a lyophilized (dry powder) antiserum given in microliters? +
The volume in microliters specifies the original volume of liquid antiserum before lyophilization. Reconstitute the dry powder with that exact volume of distilled water to restore its original concentration.

Tracers:

What is the radioactive activity of your tracers? +
Our I-125 radiolabeled tracers are typically supplied at an activity of 10 µCi (370 kBq) per vial with high specific activity.
How should I store the I-125 labeled tracers? +
Store I-125 labeled tracers at -20°C in a lead-shielded storage container in compliance with local radiation safety regulations.
What is the half-life of your radioactive isotope? −
The half-life of 125-I is 59,408 days (approx. 59.4 days).
How can I calculate the remaining amount of radioactivity of my tracer? +
Radioactivity decay can be calculated using the formula A = A₀ × (0.5)^(t / 59.4), where A₀ is initial activity, t is elapsed time in days, and 59.4 is the half-life of Iodine-125.

Delivery Time:

What is the delivery time for peptides? +
In-stock catalog peptides ship within 1–2 business days. Custom peptide synthesis typically takes 2–3 weeks depending on sequence complexity and scale.
What is the delivery time for antibodies? +
Catalog antibodies ship within 1–2 business days. Custom antibody production packages take approximately 14–18 weeks.
What is the delivery time for labeled peptides? +
Standard labeled catalog peptides ship in 1–2 business days; custom labeling projects require approximately 2–4 weeks.
What is the delivery time for EIA/ELISA kits? +
In-stock EIA/ELISA kits ship within 1–2 business days.
What is the delivery time for RIA kits? +
RIA kits and radioisotope tracers ship weekly via express courier to ensure maximum radioactive activity upon arrival.

Purchasing:

Who does Phoenix Pharmaceuticals sell peptides to? +
We sell exclusively to verified academic, clinical, government, diagnostic, veterinary, and pharmaceutical research institutions for scientific research purposes.
What documentation is required to purchase our peptides? +
First-time institutional buyers may be asked to provide institutional credentials, a tax ID/registration, or an authorized purchase order (PO). Please contact our team for purchasing assistance.